Our IT Services
As a full service IT firm, we can offer you the following services;
IT Support Services (onsite and remote)
We look after all facets of your IT. Think of us as your company's very own IT department without all of the cost and management overhead. Our team has a broad range of skills and qualifications to ensure that you always have the right know-how to leverage off.
Our IT Support services includes the following aspects;
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A technical helpdesk service with guaranteed response times and locally trained, senior IT engineers
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Onsite technical engineers who are approachable and pleasant to deal with
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Remote support service allowing you to get immediate resolution of most problems
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Over the phone and Skype support
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Setup of new solutions such as servers, PCs and entire networks
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Installation of software and hardware
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Support for smart phones and PDA's
24x7 System Monitoring
When you are a client of Zero Down, we install a special monitoring tool onto your network that keeps a close eye on all of the important services that need to be running such as;
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Email services are working 24x7
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Backup's are being run successfully each day
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Antivirus software is being kept up to date
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Hardware is performing within an acceptable threshold
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Event logs are checked for anything important
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Hard disks are not running out of space
When something goes wrong, our software emails us and in some cases, can even attempt to automatically repair a problem.
Automated recovery systems (yes, a computer that fixes itself)
We firmly believe that IT support should be proactive and not reactive. With this in mind, we've invested heavily in systems that can help your IT network 'fix itself'. Our staff are incentivised to identify faults that 'keep coming back' and use our Advance Monitoring Agent to automatically resolve the fault next time. Some examples of this are;
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Automatically clearing out disk space on a server by safely removing unnecessary files and data
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Detecting that antivirus software is not working and reinstalling it
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Identifying large files on a PC and informing the end user
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Detecting that a PC needs maintenance and automatically performing it
IT practice management (we guide customers into practices that avoid downtime)
The prevention of IT problems is greatly improved by helping end-users and their Management identify the key causes of IT faults. At Zero Down, we educate our clients on the following practice improvements;
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Common causes of faults and how to avoid them
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What to do before you call for IT help
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How to secure your systems to avoid causes of downtime (e.g. viruses / malware )
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How to manage IT changes (Change Control) to reduce the chance of outages
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How to backup system configuration to enable fast recovery after upgrades
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Disaster recovery planning and how to reacte to major system or power outages
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Comprehensive IT reporting (you can't manage what you cant see)
One of the best things about our approach is the huge amount of data that we collect and then report on. Most companies do not manage their IT area in the same way that their commercial divisions are run and we make it easy for you to keep tabs on your IT. Our reporting includes;
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Daily IT Health Check Report (a listing of all of the checks that our monitoring system is running and any important issues)
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Weekly IT Health Summary (a summary of the system checks for Management)
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Weekly IT Service Summary (a summary of our IT support jobs so that you can see what we are up to and how the service is going)
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Monthly IT Service Summary (a summary of the IT support statistics for Management)
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Asset Management Report (a full listing of your IT assets and warranties)
IT Asset Management
Keeping track of expensive IT assets is both essential and difficult. Our IT asset management systems enable you to hand this problem over to us. By tracking your IT assets, you will be able enjoy the following benefits;
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Up to date fixed IT asset figures
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Find and utilise spare assets and reduce unecessary purchases
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Track software usage and re-use where possible
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Plan out an IT procurement budget
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Negotiate better pricing for software and hardware
