Auckland IT Support > Overview
Prevention is the Best Cure |
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OverviewOur IT ServicesAs a full service IT firm, we can offer you the following services;Preventative Maintenance
Just like your car, computer systems need regular maintenance to keep running at optimum. This includes updating Windows and other software patches, deleting unnecessary files, defragmenting hard drives and long list of other proactive tasks. We make sure that this happens with your systems by automating the process and making sure that clients get visibility of its completion.
Preventative Monitoring
Most IT problems that cause business downtime are totally avoidable. The problem is, most small businesses cannot have an IT person watching their systems 24x7. At Zero Down, we monitor every computer at your network 24x7 with an array of tests that detect when things might go wrong. This allows us to catch most problems before they have an impact to your business productivity.
Ultra-fast ResponseIf there is a problem, you can call and we will pick up the phone. No automated phone systems telling you that you're in a priority queue.. our people will pick the phone up and technical staff are available 24x7 for any IT emergency. We even offer a guaranteed response time for customers who require this.
Rain, shine or... snow - our onsite technicians will get there fast!Masters of IT Change ManagementDid you know that one of the most common forms of IT downtime is caused by IT people making changes? The tragedy of this is that this downtime is avoidable.Our staff have all worked in large firms before where they learn the benefits of IT change control. IT change control is the management of all IT changes through a defined process that ensures that it is thoroughly tested and if it does not work as planned, the system is reverted back to its original state. |
